Your customers use videoconferencing to see their doctor, to take a class, to have a business meeting, to talk to their family and friends…the list goes on and on. So when will it be as common to videoconference with one of your bankers? Some banks are already there—and survey data indicate that many more are about to follow. Read the
The latest technology popping up in credit unions
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Leaders in all types of industries talk about improving “customer satisfaction”… important, I agree. However, I would argue that a “satisfied” customer can (and many times will!) take their business elsewhere. Sometimes from lack of awareness, sometimes from a better offer, and many times from a simple feeling of neglect. An engaged customer is one that feels a part of