Communication Technology

12
May

Video Conferencing and Your Bank

Your customers use videoconferencing to see their doctor, to take a class, to have a business meeting, to talk to their family and friends…the list goes on and on. So when will it be as common to videoconference with one of your bankers? Some banks are already there—and survey data indicate that many more are about to follow. Read the

Read more

14
Jun

Interactive Video Chat: The Future of Mobile Banking

Branches still have one major advantage over mobile: face-to-face interaction. But that will soon change, once everyone has a live, two-way video branch in their back pocket.   By Jeffry Pilcher, CEO/President & Publisher of The Financial Brand As financial services become less personal and more virtual and face-to-face interactions are increasingly being replaced by digital technologies, how can banking

Read more

14
Apr

New 3D Telepresence Technology Puts CU Experts Eye-to-Eye with Members

The latest technology popping up in credit unions

20
Dec

Video beats teleconference– Every time!

Everyone has participated in a teleconference…muting the conversation and multi-tasking.  With video-conferencing, the action is more focused, everyone more accountable and meetings will be shorter!

14
Apr

Leading Change

Buffalo Pacific is leading the industry forward… check back for more insights!

13
Nov

Customer Engagement vs. Customer Satisfaction

Leaders in all types of industries talk about improving “customer satisfaction”… important, I agree.  However, I would argue that a “satisfied” customer can (and many times will!) take their business elsewhere.  Sometimes from lack of awareness, sometimes from a better offer, and many times from a simple feeling of neglect. An engaged customer is one that feels a part of

Read more