Communication Technology
Interactive Video Chat: The Future of Mobile Banking
Branches still have one major advantage over mobile: face-to-face interaction. But that will soon change, once everyone has a live, two-way video branch in their back pocket. By Jeffry Pilcher, CEO/President & Publisher of The Financial Brand As financial services become less personal and more virtual and face-to-face interactions are increasingly being replaced by digital technologies, how can banking
New 3D Telepresence Technology Puts CU Experts Eye-to-Eye with Members
The latest technology popping up in credit unions
Video beats teleconference– Every time!
Everyone has participated in a teleconference…muting the conversation and multi-tasking. With video-conferencing, the action is more focused, everyone more accountable and meetings will be shorter!
Leading Change
Buffalo Pacific is leading the industry forward… check back for more insights!
Customer Engagement vs. Customer Satisfaction
Leaders in all types of industries talk about improving “customer satisfaction”… important, I agree. However, I would argue that a “satisfied” customer can (and many times will!) take their business elsewhere. Sometimes from lack of awareness, sometimes from a better offer, and many times from a simple feeling of neglect. An engaged customer is one that feels a part of