Branches still have one major advantage over mobile: face-to-face interaction. But that will soon change, once everyone has a live, two-way video branch in their back pocket. By Jeffry Pilcher, CEO/President & Publisher of The Financial Brand As financial services become less personal and more virtual and face-to-face interactions are increasingly being replaced by digital technologies, how can banking
The latest technology popping up in credit unions
Everyone has participated in a teleconference…muting the conversation and multi-tasking. With video-conferencing, the action is more focused, everyone more accountable and meetings will be shorter!
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Leaders in all types of industries talk about improving “customer satisfaction”… important, I agree. However, I would argue that a “satisfied” customer can (and many times will!) take their business elsewhere. Sometimes from lack of awareness, sometimes from a better offer, and many times from a simple feeling of neglect. An engaged customer is one that feels a part of